FAQs - Shipping
Are there any shipping charges?
No, we offer free worldwide shipping on all orders. For more details, please visit our Shipping Policy page.
Which courier companies do you use?
We ship all orders via DHL or DPEX, depending on your location, to ensure secure and timely delivery.
Where is my order? How do I track it?
To track your order, log into your account and visit the My Orders section. You can also email us your order number at info@driftjackets.com.au, and our team will respond within 24 hours.
How can I change my shipping address?
If you need to change your shipping address, please contact us within 7 working days of placing your order. Email us at info@driftjackets.com.au.
I haven’t received my package yet. What should I do?
If it’s been more than three weeks since your order was shipped and you haven’t received it, email us at info@driftjackets.com.au. Ensure you’ve provided the correct shipping address. We cannot be held responsible for delays caused by incorrect address details.
Company Details
Do you have a physical store?
Yes! You can visit us by appointment at [Address], Australia. Call us [Number] at to schedule your visit.
Where is your leather sourced from?
We use premium-grade leather sourced from renowned tanneries in Sialkot, Pakistan, a city internationally recognized for its superior leather craftsmanship. All leather comes from meat-producing animals, and no endangered species are harmed. For more, see our Animal Welfare section.
What type of leather do you use?
We use 100% genuine leather, including calfskin, lambskin, nubuck, and cowhide—ensuring durability and premium texture in every jacket.
Where are the jackets manufactured?
All our jackets are handcrafted at our production facility in Sialkot, Pakistan, by skilled artisans.
How can I contact Drift Jackets Australia?
Email us at info@driftjackets.com.au, and we'll respond within 24 hours.
Returns
The jacket is damaged or faulty—what should I do?
Email info@driftjackets.com.au within 7 days of receiving your item. Attach images of the issue, and we’ll get back to you promptly to resolve the matter.
I received the wrong item or something’s not right—help!
Please get in touch immediately at info@driftjackets.com.au. We handle every case individually and are committed to ensuring your satisfaction. For return and exchange details, visit our Return Policy.
Do I need to return the jacket in its original packaging?
No, original packaging is not required. In fact, smaller packaging is preferred to reduce shipping costs.
Orders & Tracking
How will I know if my order is confirmed?
You’ll receive an email confirmation once your order is received and accepted. We’ll keep you updated throughout the production and shipping process.
Is it safe to enter my credit card info on your site?
Absolutely. We use SSL encryption to keep your data secure. Additionally, we do not store any credit card information on our servers.
Can I track my order online?
Yes. Once your order is shipped, you’ll receive an email with tracking information. You can also log in to your account to track the status. Still have questions? Email us at info@driftjackets.com.au with your order number.
What information is required at checkout?
We’ll need your name, shipping address, billing address, and payment details. That’s all!
What payment methods do you accept?
We accept PayPal, credit cards, and direct bank transfers.
What is Drift Jackets Australia's PayPal ID?
You can send payments directly to info@driftjackets.com.au. Once we receive your payment, we’ll notify you. If you face any issues, please contact us at info@driftjackets.com.au.
